Frequently Asked Questions (FAQs)

This platform allows landlords to share feedback about their tenants based on payment history, property upkeep, and overall behavior. Our goal is to create a trustworthy system that helps landlords make informed decisions. Additionally, we believe in building a strong, united community. That’s why we offer a forum where members can discuss, ask questions, and seek answers. Whether you’re just starting your journey as a landlord or have years of experience, together we can make a difference.

2. How does the tenant rating process work?

Once tenants sign the consent form or create an account, landlords can submit information regarding rent payments and property upkeep. Our system then compiles this data to generate a tenant rating based on reliability and overall performance.

3. Do tenants need to consent before being rated?

Yes. We require signed consent forms from tenants before any data is collected or shared. This ensures transparency and compliance with privacy laws.

4. What kind of information do I need to provide as a landlord?

You'll be asked to provide details such as the tenant’s payment history, any damages to the property, and general upkeep. Tenants also have the option to upload photos of the property condition at move-in, which helps in case of any disputes. That’s why we encourage tenants to create a profile as well —to ensure transparency and protect both parties.

5. How do I upload the signed form?

After downloading and having the tenant sign the form, simply take a clear photo or scan of it and upload it through the provided portal. Once submitted, we’ll follow up with the tenant via email and send them an invitation to join the platform.

6. Is this information visible to the public?

No, tenant information and ratings are kept secure and private. The data is only visible when a tenant applies for a property and approves a reference or rating check. If a landlord requests access, the tenant will be notified and can choose to approve or deny the request. This system ensures privacy and prevents unauthorized access to tenant information.

7. Can tenants see their ratings?

Yes. Tenants who participate can request to see their ratings and feedback. We believe in promoting fairness and open communication.

8. What happens if a tenant disagrees with their rating?

Tenants can submit a dispute, and we’ll work with both parties to review the data and ensure accuracy and fairness.

9. What happens if my tenant does not want to participate?

Tenants are never forced to participate. If they choose not to, it may be due to personal reasons, and that decision is respected. It’s up to the landlord to determine whether this is a red flag. Our goal is to recognize good tenants, including those who may not have a strong credit history but show potential. For tenants who are just starting out, having a well-known reference can still provide valuable insight, even if their credit score doesn’t meet the typical standards.

10. Is there a cost to use this service?

Currently, the platform is completely free to use. Our goal is to provide landlords with the tools they need while making the rental process smoother and more transparent for both landlords and tenants.

11. Is this site only available to certain areas?

Yes, at the moment, we are testing the platform in Illinois. We hope to expand to other states soon as we continue to improve the service.

If you have any questions, suggestions, or features you’d like us to add, please feel free to email us at support@prorentify.com. Additionally, if you notice any areas that need improvement, don’t hesitate to notify us. We value your feedback as we strive to enhance the platform.